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Policy - Flashlight Dealer

100% Satisfaction Guaranteed!
We stand behind every product we sell!


We want you to be 100% satisfied. FlashlightDealer.com guarantees for 30 days all Pelican™ Flashlight and Pelican Remote Area Lighting System, SureFire® flashlight and Streamlight® flashlight products. Please examine your new products right away and keep the original box or packaging. If you are not satisfied for any reason, or have any questions or concerns, please let us know by calling 844-800-5123 and we will be happy to discuss alternative options.


PLEASE NOTE:  REFUNDS OR EXCHANGES WILL NOT BE ISSUED FOR PRODUCTS IN OPENED BLISTER PACKAGES OR DAMAGED OR MISSING ORIGINAL MANUFACTURER’S PRODUCT BOXES. REFUNDS OR EXCHANGES WILL BE ISSUED ONLY FOR PRODUCTS THAT ARE RESALEABLE.  CUSTOM ENGRAVED PRODUCTS CANNOT BE RETURNED.


For refunds, please call 844-800-5123 or email customerservice@FlashlightDealer.com to receive a Return Materials Authorization Number (RMA#). Then provide us with your name, address and daytime phone number, along with your RMA# on the form included with your order. Place the product(s) back in the original shipping box along with all the paperwork and packaging. Address the package to Returns Department, Andax Industries LLC, DBA: Flashlight Dealer, 613 W. Palmer Street, Saint Marys, KS 66536.  Sorry, we cannot accept freight collect or C.O.D.shipments.  Items returned without an RMA # will not be accepted.


Manufacturer's Warranty:  After 30 days, warranty claims for defects in material manufacturing or workmanship on Pelican Lights, Pelican Remote Are Lighting Systems, SureFire lights and Streamlight lights must be returned to the manufacturer.  The manufacturer's warranty continues to remain in full effect subject to specifications.


We are an Authorized Service Center for Streamlight products.  Click the Streamlight Flashlights link below for information about repairs to your Streamlight flashlight.


Below are the links for the Manufacturer's Warranty Information and customer service phone numbers:

Streamlight Flashlights   800-523-7488

Pelican Products   800-473-5422

SureFire Products   800-828-8809